1. Shipping
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Processing time → Orders are prepared in 1–2 business days from our Berlin studio.
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Delivery times →
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Germany: 3–5 days ·
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International: EU: 5–8 days · International: 7–20 days.
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Shipping costs →
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Germany: Free on orders over €39. Otherwise €4 flat rate.
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International: €7 flat rate (unless otherwise specified).
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Carriers → DPD.
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Tracking → Customers receive tracking info by email.
2. Returns
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Return window → You can return unworn jewelry within 14 days of delivery.
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Condition → Must be unused, in original packaging.
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Refund method → Refund back to the original payment method once we receive and inspect the item.
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Return shipping costs → Customers are responsible for covering the cost of return shipping.
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How to request → Use our contact form with your order number. We’ll share return instructions.
3. Exchanges
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If you allow exchanges, state how. Otherwise say returns only.
4. Contact for support
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Questions? Reach out anytime through our contact form — we’ll help quickly.